Reliable support from lab to pilot scale
RELIABLE SUPPORT FROM LAB TO PILOT SCALE
Service Lifecycle Management
At FOM Technologies, our service lifecycle management (SLM) team is your dedicated technical partner—committed to keeping your slot-die coating equipment performing at its best, every step of the way. No matter which FOM tool you have, the SLM team ensures that your equipment remains reliable, precise, and future-proof. Our lifecycle service ensures your system delivers consistent results throughout its entire lifetime.
General Inquiries and aftersales
Contact our SLM team for all general inquiries and aftersales requests, including replacement parts, consumable orders, and administrative questions. We are here to help you navigate our catalog and provide quick quotes to keep your supply chain moving.
Technical support
Need technical support with your equipment? Our SLM team is ready to assist you. By creating a ticket, you ensure your request is prioritized by our specialist engineers, allowing us to diagnose issues remotely and provide actionable solutions quickly.
FOM Customer Care
Why choose FOM Customer Care?
The FOM Customer Care program is built to keep your machine running optimally. We provide more than just basic repairs; we offer a technical partnership that ensures your equipment runs at peak performance while protecting the long-term value of your equipment. By focusing on uptime and maintenance, we help you avoid costly delays and keep your projects on track.
Reliable performance
What you get:
- Maintain peak system performance at all times.
- Access expert troubleshooting and technical support.
- Receive fast responses to minimize downtime.
- Benefit from professional maintenance and calibration.
Investment protection
What you get:
- Extend the functional lifetime of your equipment.
- Enroll in proactive preventive maintenance programs.
- Secure genuine spare parts and technical upgrades.
- Rely on professional inspections and factory service.
Continuous improvements
What you get:
- Enhance system capabilities with regular software updates.
- Improve interface performance and ease of use.
- Expand compatibility with new materials and setups.
- Stay current with evolving slot-die coating standards
Expert knowledge
What you get:
- Work directly with the engineers who built your system.
- Access the FOM coatLAB and our technical knowledge bank.
- Receive expert installation, training, and ongoing support.
- Leverage our global service and application experience.
Select your care
Get started with FOM Customer Care
Get in touch with us at slm@fomtechnologies.com to activate your FOM Customer Care agreement today.
Create support ticket
Submit you support ticket here
FOM coatLAB tutorial platform
FOM coatLAB provides high-quality tutorials on demand, aimed at supporting both newcomers and experienced users of FOM equipment. From assembling slot-die heads to mastering advanced coating techniques, the platform covers a comprehensive spectrum of slot-die coating knowledge.
