We are with you from first film to full scale
Proven fit
Demos or proof-of-concept when needed, and a documented acceptance at installation
Reliable uptime
Remote diagnostics, service maintenance, and fast troubleshooting from specialists who know your system
Parts when you need them
Critical spares in stock and rapid turnaround on configured components
Knowledge that transfers
Expert training to create protocols for your inks and substrates, access to our labs worldwide, and FOM coatLAB on-demand learning
A platform built to last
Modular upgrades, intuitive software, and serviceable parts that extend life and reduce waste
Contact our Service Lifecycle Management team
General inquiries and aftersales
Contact our SLM team for general inquiries and aftersales requests, including replacement parts, consumables, and administrative questions. We will help you navigate our catalog and provide quick quotes to keep your supply chain moving.
Customer support ticket
Need technical support with your equipment? Our SLM team is ready to assist you. By creating a ticket, you ensure your request is prioritized by our specialist engineers, allowing us to diagnose issues remotely and provide actionable solutions quickly.
FOM Customer Care
The program is built to keep your machine running reliably. It goes beyond basic repairs: a technical partnership that keeps your equipment performing consistently and protects its long-term value. By focusing on uptime and maintenance, we help you avoid costly delays and keep your projects on track.
Why choose FOM Customer Care?
Reliable performance
What you get:
- Maintain consistent system performance over the equipment's lifetime.
- Access expert troubleshooting and technical support.
- Receive fast responses to minimize downtime.
- Benefit from professional maintenance and calibration.
Investment protection
What you get:
- Extend the functional lifetime of your equipment.
- Enroll in proactive preventive maintenance programs.
- Secure genuine spare parts and technical upgrades.
- Rely on professional inspections and factory service.
Continuous improvements
What you get:
- Enhance system capabilities with regular software updates.
- Improve interface performance and ease of use.
- Expand compatibility with new materials and setups.
- Stay current with evolving slot-die coating standards.
Expert knowledge
What you get:
- Work directly with the engineers who built your system.
- Access our technical knowledge bank.
- Receive expert installation, training, and ongoing support.
- Leverage our global service and application experience.
Tutorial access
What you get:
- Learn slot-die coating through FOM coatLAB tutorials.
- Follow structured video lessons at your own pace.
- Onboard new lab members without extra training time.
- Turn method know-how into repeatable results in your lab.
Select your care
The right level of support protects your uptime and your results. Both care packages give you prioritized response times, reduced service rates, and included access to FOM coatLAB — our tutorial platform for coating know-how. Contact us for the full terms of each package.
Essential care
Keep the coater running
Premium care
Everything in Essential care, plus
Without a care package
Warranty covers defects during the warranty period. Support outside it is available at standard rates, subject to specialist availability, and coatLAB access is charged separately.
Create support ticket
Submit support ticket here
FOM coatLAB tutorial platform
FOM coatLAB provides high-quality tutorials on demand, aimed at supporting both newcomers and experienced users of FOM equipment. From assembling slot-die heads to mastering advanced coating techniques, the platform covers a comprehensive spectrum of slot-die coating knowledge.
